Refund Policy
Last Updated: July 30, 2026
Thank you for choosing Yanemrarn.
We want every customer to have a clear and straightforward shopping experience. If there is a problem with an item you receive, our customer support team will review the situation and work with you toward an appropriate resolution in accordance with the terms below.
For assistance with an order, please contact us at support@yanemrarn.com and provide both your order number and the email address used to place the order.
1. Return Eligibility
Products purchased from Yanemrarn are generally treated as final-sale items.
We do not provide routine returns or exchanges for reasons such as a change of mind, personal preference, or ordering the wrong item.
However, we may provide assistance when an order is received with one of the following verified issues:
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The product arrived damaged
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The item contains a confirmed defect or quality problem
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You received a product that is different from the item ordered
Any request must first be reviewed and approved by our customer service team.
2. Damaged, Faulty, or Incorrect Products
Although we take reasonable care when preparing and fulfilling orders, problems may occasionally occur during fulfillment or transportation.
We recommend checking your order promptly after delivery.
If your product is damaged, defective, or incorrect, please notify us within 7 days from the date of delivery.
Contact:
To allow us to properly review the issue, please include:
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Your order number
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The email address associated with the purchase
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A description of what went wrong
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Clear photographs and/or video showing the relevant damage, defect, or incorrect product
Additional photos or information may be requested when reasonably necessary to verify the claim.
After reviewing the submitted evidence, Yanemrarn will determine an appropriate solution based on the circumstances of the case.
Possible resolutions may include:
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Sending a replacement item
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Providing a partial refund
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Issuing a full refund
The resolution offered will depend on the nature and extent of the verified issue.
3. Refund Processing
If Yanemrarn approves your request for a full or partial refund, the approved amount will normally be returned to the original payment method used for the purchase.
After a refund has been issued, it may take approximately 7–12 business days for the funds to appear in your account.
Actual processing times are determined by your bank, card issuer, or payment provider and may vary.
If your refund has been confirmed by us but has not appeared after the expected processing period, we recommend contacting your financial institution for additional information.
4. Exchange and Replacement Requests
Yanemrarn does not provide standard product exchanges.
A replacement may only be considered when the original item:
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Arrived damaged
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Has a verified defect
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Was not the product you ordered
Replacement requests are subject to review and approval by our customer support team.
We cannot guarantee replacements for claims that do not meet the eligibility conditions outlined in this policy.
5. Returns Without Authorization
Please do not mail or ship a product back to us without first receiving instructions from Yanemrarn Customer Support.
In many cases, returning the item may not be necessary in order for us to evaluate or resolve your claim.
Any package returned without prior authorization may not be accepted or processed.
Unauthorized returns will not automatically qualify for:
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A refund
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A replacement
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An exchange
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Store credit
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Any other form of compensation
Always contact our support team before sending an item anywhere.
6. Information Required for a Claim
To help prevent delays when contacting us about a product issue, please provide complete and accurate information.
Your message should generally include:
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Order number
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Order email address
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Product involved
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Explanation of the problem
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Relevant photographs or video
Incomplete information may delay our ability to assess your request.
7. Reporting Deadline
Claims involving damaged, defective, or incorrect items must be submitted within 7 days after delivery.
Requests made after this period may not be eligible for a replacement or refund unless otherwise required by applicable law.
We therefore recommend inspecting your order as soon as it is delivered.
8. Contact Yanemrarn
If you have questions about a damaged product, refund eligibility, replacement request, or another order-related concern, please contact us using the details below.
Brand: Yanemrarn
Email: support@yanemrarn.com
Phone: +1 (435) 292-3939
Company:
Hongkong Yungan Limited
Company Address:
FLAT E15, 10/F, WONG KING INDUSTRIAL BUILDING
2-4 TAI YAU STREET
SAN PO KONG, HONG KONG
When contacting us about an existing purchase, please include your order number and order email address so our team can locate your order and respond more efficiently.